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Run-it-tomorrow pack

Service Safari Observation

A field observation method where teams experience or observe the service in context, capturing friction, workarounds, and emotional moments.

Back to technique

Timebox: 3-4 hours
Output: Observation notes
Participants: Facilitator, Observers, Service domain representative
Format: In person

Pack = one session-ready artifact you can run now. Workspace = ongoing coordination that leads to decision-ready outputs.

0-20 min - Briefing: Set ethics, safety, and focus.
20-180 min - Field observation: Capture notes/photos where allowed.
180-220 min - Debrief: Share observations and themes.
220-240 min - Opportunity framing: Prioritize follow-up actions.

Checklist for tomorrow

Track readiness before the session starts and before you hand off outcomes.

Prep

Confirm objective and decision scope for this run.
Confirm facilitator and note-taker ownership.
Send invite with objective, outcomes, and timebox.

Materials

Prepare templates, prompts, and room setup.
Check links, boards, and capture tools are ready.
Pre-label output artifacts for handoff.

Logistics

Confirm participants, roles, and speaking order.
Assign output owner before the meeting ends.
Schedule a 24-hour synthesis and follow-up note.

Adjust pack setup

Only change this when the audience, depth, or delivery mode changes the session plan.

VariantAudienceDelivery